Business studies recruitment and selection essay

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recruitment and selection process

Those businesses, which are slow to react, will fall at the first few hurdles. Furthermore The Internet is having a profound impact on the strategy of organisations, no more so than McDonalds.

Mirroring this the maximum age might increase, allowing McDonalds to take on more experienced workers. Generally, companies look into the national market for managerial and professional employees, regional or local markets for technical employees, and local markets for clerical and blue-collar employees. On the negative front, campus recruiting means hiring people with little or no work experience. This method is appropriate when a the organization intends to reach a large target group and b the organization wants a fairly good number of talented people who are geographically spread out. These details are available through job description and job specification. Furthermore The Internet is having a profound impact on the strategy of organisations, no more so than McDonalds. At this point, there is a further piece of recruitment documentation used within the interview process — a form of recording and assessing the strengths and weaknesses of each candidate during the interview. Those who pass have to be contacted and invited for interview. Given the working condition within some call centres, one could argue that it is hardly surprising that high employee turnover rates are a trade mark of the industry, particularly in the UK. Many positions can be filled as a result of posting the job opening on the bulletin boards, announcing the opening in a company newsletter or posting announcement on the companies' intranet.

Using a job bidding system is normally very easy. The advert could also include other material that might attract a wider net of suitable candidates.

See appendix 2. Disadvantages of External Sources ' Dissatisfaction among Existing Staff External recruitment may lead to dissatisfaction and frustration among existing employees. This is evident in the reply of all the interviewee and according to the discussion of Callaghan and Thompson , mainly because agents have to satisfy the customers' needs and work towards the target set for them, which ranges from time spent on calls to actually how many successful sales they have make in the case of Ventura O2. Behavioral interviews are based on the premise that a person's past performance on the job is the best predictor of future performance. Senior posts are largely filled by such methods when they cannot be filled by promotion from within. Interviews are one of the most popularly used devices for employee selection. In addition filling positions with existing employees ensures to large extent that these employees are socialized as to the organization's culture and personality.

Ventura 02 being an outsourced maintain itself from the contract it has with its clients which is O2 in this casetherefore target set by O2 for Ventura must be met in order for the contract to be active and necessary fees paid to Ventura out of which agents' salaries will be paid, in other words anyone who wants to work as an agent must be ready to meet the target set for Ventura by O2.

Reduced agent turnover as a result of Pune's well educated and committed agents. Potential candidates can post their resumes in the job sites so that the recruitment organization can search for the appropriate candidate.

Present employees Promotions and transfers from among the present employees can be a good source of recruitment.

However problems can arise if the internal promotion system is not viewed as fair. The customer service provider boost itself on providing a high level of quality service and at a reduced rate compared to its competitors, Ventura has also grown over the years and this growth has encourage the establishment of a new contact centre in Pune, India, so as to enhance the delivery of the quality service at a reduced rate to the client, the recruitment of educated and committed agent into the organization who will consistently generate target customer satisfaction scores is of utmost importance, this is majorly because like any other contact centre, Ventura as an organization has a target to reach for its clients, this target is broken down into the various department in the organization which is in turn broken down into teams and each team members has a target to reach in order to ensure a realistic achievement of these set targets. The whole interview process is very important for McDonalds because they want their organisation to attract and recruit the highest calibre people available. The initial sample was 8 but due to time constraint, it was impossible to access all the people because of their own private life and time for other things. Unstructured Interview : is largely unplanned and the interviewee does most of talking. This technological revolution means a faster exchange of information beneficial for businesses as they can react quickly to changes within their operating environment. However, only current employees are eligible.

Where to look In order to reduce the costs, organizations look into labour markets most likely to offer the required job seekers. Mirroring this the maximum age might increase, allowing McDonalds to take on more experienced workers.

However whole people interviewed believe that working at Ventura O2 is very stressful and leaving in a place outside of Dearne Valley is not advisable for anyone who wants to work at Ventura O2 as it can be more stressful to get to work and actually such a person would have to set off for work like about an hour on both bus and train to get to work especially if such person stays in a place such as Sheffield, but if it is a person who drives it can be quite convenient.

Business studies recruitment and selection essay

Background to Ventura the outsourcing expert Ventura is an outsourcing company employing about 8, staff for its large scale call centres spanning across the UK -one of the largest customer management outsourcing- with another branch in India, managing over 80 million customer contacts for 28 private and public sector organizations each year, the main outsourcing the organization performs include: Customer management,Debt management and Document and payment management. The recruitment and selection process of Ventura O2 has been successful as it tends to easily attract people, as this gives it an edge over its competitors, it may also be a downside to in, in that it may be factor that will enhance application even from non credible applicants, and if the selection process is not of good and efficient quality the wrong people may end up getting the job and this will invariably lead to staff turnover as these people find out that they cannot do the job. Where to look In order to reduce the costs, organizations look into labour markets most likely to offer the required job seekers. This source also includes personnel who were once on the pay roll of the company but who plan to return or whom the company would like to rehire, such as those on leave of absence, those who quit voluntarily or those on production layoffs. These details are available through job description and job specification. Skills inventory Another recruiting method is the use of skill inventories. Technological effects the advances in equipment, improved technology, news ways of working, this means when recruiting McDonalds may prefer taking on younger employees as in general they are able to work with and learn how to use computers and more technological equipment better then the older generation are. Internal versus external recruiting methods Internal recruiting methods include posting position openings, distributing memos within the organization and searching organizational databases for a match between the skills required to perform the job and the skills held by the current employees. Mirroring this the maximum age might increase, allowing McDonalds to take on more experienced workers. This will improve the overall working of enterprise. The organization manage a wide range of clients ranging from telecommunications i. The strategy has grown, there are several effective recruitment and selection strategies that are far more advanced than simply asking the right questions. The techniques used to screen applicants vary depending on the candidate sources and recruiting methods used. And taking a strategic approach means utilizing a strong recruitment and selection process to attract the right candidates to my organization. Job bidding These procedures typically specify that qualified applicants from within the bargaining unit must fit all jobs covered by the agreement.
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